Return Policy

We will exchange or refund non-sale items if they are returned in the same unworn, unwashed condition with the swing tag intact and in the clear packaging within 14 days of receipt.

Sale items may be returned for exchange only.

 

If an item has a scent of perfume or marks from makeup or deodorant, the return will be refused, and the item will be returned to you. We reserve the right to refuse refunds if the return procedures are not followed.

 

Original shipping charges are non-refundable. If your shipping fee was waived due to a free-shipping promotion, the refund will exclude the shipping fee if your final order value falls below the threshold for free shipping.

 

For hygiene reasons, hijabs and under caps are only returnable if they have not been worn or tried on. If there are signs of wear, the item will be returned to the purchaser.

 

If return procedures are not followed and we need to return the item to you, a shipping fee of £3.50 will be required. The item will remain on hold until this fee is paid.

 

Processing returns may take up to 14 days from the day we receive the item.

 

 

How to Return/Exchange an Item

Email us at info@smamz.com with your order number and reason for return. You will receive a reply within 48 hours with further details on how to return the item.

 

Returns Shipping Costs

All shipping costs for returns are incurred by the buyer. SMAMZ does not provide a shipping label and will not reimburse return shipping costs. The item is your responsibility until delivered to us, so we recommend using a signed tracked delivery method. We will not accept responsibility for items lost in transit.

 

International Returns

Email us at info@smamz.com with your order number and reason for return. You will receive a reply within 48 hours with further details on how to return the item. For returns from outside the EU, you must complete a customs declaration stating 'RETURNED GOODS'. If a charge is levied by UK Customs, we will refuse payment, and the package will be returned to the sender. SMAMZ cannot pay customs duties for returned items.

 

Refund Timing

Refunds may take up to 7 days once the item is received back and processed. Payments to your credit card can take 7-10 working days to reach your account, depending on your bank.

 

Returning Sale Items

 

Sale items may be returned for exchange only. For more product or sizing information, please email us at info@smamz.com before purchasing.