FAQ
Frequently Asked Questions
About SMAMZ
What is SMAMZ?
SMAMZ is a modest fashion brand based in the UK. We create beautiful, timeless abayas and modest wear that make you feel confident, covered, and stylish. Every piece is designed with love and care.
Where are you based?
We’re based in the UK, but we’re here for modest dressers around the world by offering worldwide shipping.
Orders & Shipping
How long does delivery take?
If you’re in the UK, your order should reach you in 2 to 3 working days. For international orders, it depends on where you are, but you'll be able to see delivery estimates at checkout. We’ll also send you tracking details once your order is on the way.
Do you ship internationally?
Yes, we do! We currently deliver to a number of international locations. If you don’t see your country at checkout, just drop us a message and we’ll try to help.
Can I change or cancel my order?
If we haven’t sent your order yet, we might be able to make changes. The sooner you contact us, the better. Just email us at info@smamz.co.uk. Once your parcel is shipped, we can’t make any changes.
Can I send my order as a gift?
Yes, definitely. All our items come in elegant packaging, and we don’t include any pricing inside the parcel. If you'd like to add a gift note, just email us right after placing your order and we’ll take care of the rest.
Returns & Exchanges
What’s your returns policy?
You can return your order within 14 days of receiving it, as long as it’s unworn, unwashed, and still has the tags on. We don’t cover return postage at the moment.
How do I send something back?
It’s easy. Just email us with your order number and let us know what you’d like to return. We’ll guide you through the next steps.
Can I swap an item for a different size or colour?
Yes, if we have it in stock. Send us a message and we’ll do our best to help.
Product & Sizing
How do I know what size to get?
There’s a size guide on each product page, but if you’re unsure, message us. We’ll happily help you choose the right fit.
Will you restock sold out items?
Some of our pieces are limited, but others may come back. You can sign up for restock alerts on the product page or follow us on Instagram for updates.
Do you offer custom abayas?
Not right now, but we’re definitely thinking about it for the future.
How do I wash and care for my abaya?
To keep your abaya looking its best, we recommend hand washing or using a gentle machine cycle with cold water. Air dry only and avoid tumble drying or strong detergents. Each item also has care instructions on the label.
Other Questions
How can I contact you?
You can email us at info@smamz.co.uk or message us on Instagram @sm.amz.
Do you work with influencers or content creators?
Yes, we’re always open to working with people who genuinely love modest fashion. If that’s you, get in touch — we’d love to hear from you.